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Riddle me this...
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ScoobySnacks
Corporal
Join Date:
Oct 2012
Posts:
140
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#16
9 May, 2014, 22:43
Re: Riddle me this...
If the story is as you describe (I add that because I can only take your word for it and advise accordingly) then sending a polite email telling them that they can either sort it out within seven days, or you will be issuing proceedings against them in the small claims court for a full refund, plus interest.
You can find out the process for making a claim here
https://www.moneyclaim.gov.uk/web/mcol/welcome
at least when they finish their routine maintenance, or you can contact CAB for advice. I think that you can make a group claim, which might save you some money on court fees.
The threat is usually enough to get things miraculously moving.
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