Distance Selling Regulations

[Panoptes]

What are my rights under the Distance Selling Regulations on buying airsoft equipment on the internet? I want to return something and notified the retailer within a couple of days of receiving it but they're not playing ball. Does the item have to be broken or damaged for them to accept a return?

[Caveira]

Re: Distance Selling Regulations

Everything you need to know here:

http://www.oft.gov.uk/advice_and_res...g-regulations/

[screwdriver]

Re: Distance Selling Regulations

if its the hk retailers i think they state no returns on their web site, and if its outside the e.u theres nothing you can do as the law means squat.
or do you mean distance selling as in not face to face within the uk

[Panoptes]

Re: Distance Selling Regulations

Yup, they're in the UK.

[cyberi4n]

Re: Distance Selling Regulations

you have 7 working days from receipt of said item to ask (in writing) for an unconditional return provided the item is undamaged. I've just done this with Z1 for a G&G SUSAT that was frankly very poor compared to the STAR Version. Z1 were excellent to deal with

[Caveira]

Re: Distance Selling Regulations

Unless what you bought falls into one of these categories, you've got them by the short and curlies:

http://www.oft.gov.uk/advice_and_res...ion-exceptions

I'd threaten them with trading standards and small claims court.

[Panoptes]

Re: Distance Selling Regulations

Excellent.

How about it Zero One?

[Wargasm]

Re: Distance Selling Regulations

Hahahah epic
Love the set up Panoptes!

[Panoptes]

Re: Distance Selling Regulations

Well, they have had at least four weeks but they seem to be deliberately ignoring my comms. They pick up the sales emails fairly quickly though.

Gettin' seriously hacked-off.

[commandoboy]

Re: Distance Selling Regulations

You rang them? If not do that and if its out the length of time then explain that it is there fault as they have not replied to the email.

[Panoptes]

Re: Distance Selling Regulations

You rang them? If not do that and if its out the length of time then explain that it is there fault as they have not replied to the email.

No, I've not rang them. As required by the DSRs, I communicate (and keep everything) in writing. They've replied to some of the emails so they've acknowledged there's a problem - and even processed orders subsequent to them - so they know what I want... I just think they're taking the piss now.

My patience is not infinite.

[Panoptes]

Re: Distance Selling Regulations

10 Mar 09 - still waiting. What annoys me most is that I've probably spent well-over a grand in the last six months with Z1. When I was asking for the return of this item I was still ordering stuff. I guess that was a mistake.

[mj23lj]

Re: Distance Selling Regulations

It couldn't hurt to give them a call mate, and if you can record it (just as good as writing). I'm sure just a single phone call would sort it out.

[jagillham]

Re: Distance Selling Regulations

It couldn't hurt to give them a call mate, and if you can record it (just as good as writing). I'm sure just a single phone call would sort it out.

I'd second that. I've called & emailed before. The calls are dealt with well, the emails.... I don't think I ever got a reply. lol.

[Panoptes]

Re: Distance Selling Regulations

They're an online business - they should expect to deal with ordering online... it's not difficult and I'm certainly not going to incurr any expense on this with a phone call. They answer my order emails well enough. Funny that, isn't it?

I'll wait. But not too long.