Parcel being held :(

[badas]

Hi all, had a RIF posted from guernsey and just tracked it today to find its being held in leeds depot awaiting payment of charges... i don't understand though as on the tracking list its happened in a previous depot for same reason but the next day it went to another depot:

Date Time Location Tracking Event
07-03-2011 01:15 Leeds Depot Awaiting payment of charges
04-03-2011 11:47 National Hub Received and processed
04-03-2011 03:33 International Hub Received from Customs - charges to be paid
04-03-2011 03:30 International Hub Forwarded for UK processing
02-03-2011 12:19 International Hub Awaiting Customs clearance
02-03-2011 12:17 International Hub Received in destination country

What should i do and how long do i have before it goes back to the previous address?

I tried calling royal mail and they just cut me off

[Rogue9]

Re: Parcel being held

Is it not parcel force?

Ring the number on the website and when it gives you the option to press 1-5 press 6 and talk to someone about it, i did that and got my parcel before i got the letter about how to pay the customs chargers probalby VAT.

Also theres about 50 other topics on this

[private parts]

Re: Parcel being held

isnt this just the £13.50 clearance fee again?

[Rogue9]

Re: Parcel being held

Nah it says theres charges to be paid from customs

04-03-2011 03:33 International Hub Received from Customs - charges to be paid

So will be VAT and most probably the holding fee

[badas]

Re: Parcel being held

phoning leeds now but shouldn't it be the sender who pays fees?

ty

[tisane]

Seller pays to send it, buyer pays any relevent customs charges.

[acheekymonkeyuk]

Re: Parcel being held

No. Its you bringing goods in. Your the liable one to pay the tax

[badas]

Re: Parcel being held

ah bugger

£50 all in to pay for it and there is nothing i can do about it?

£42 ish is VAT too

thanks all

[North West Outpost]

Re: Parcel being held

No sender doesnt pay fees you have to. Thats standard procedure. They will send a letter to confirm the details with a long reference number that you quote when you ring up.

You can ring I can't remeber which numbers to push, but if you are worried you can wait to speek to someone.

[badas]

Re: Parcel being held

yeah im going to be paying the fees it seems then i can "claim" after recieving they told me

thanks guys, hope this guns worth it :P

[Rogue9]

Re: Parcel being held

Glad to help.

[guard-sniper87]

Re: Parcel being held

the fee's are the importing cost of the parcel ( depending what rate they charged it as )
also the VAT of the item for being in the uk

so 20% of the items rrp,
then the import will be about 4% max

then the 13.50 they will include into the price,

call them up and you can pay earlier if you have the tracking number handy and the REAL calculated price

[badas]

Re: Parcel being held

there math is right this time

all paid for now so fingers crossed iel get it tomorrow as they stated, allthough the last time i check the tracking of the item it did say it was still being held...

[guard-sniper87]

Re: Parcel being held

if paid the money today, it takes a supposedly 6 hours to get to the depot which is total ****, as they send it out from coventry...

so will be wednesday most proberly mate

[badas]

Re: Parcel being held

I paid today and the parcel is in leeds, which is about a 40 minute drive from my address its going to so kinda is doable.

I can't get to leeds to pick it up though otherwise i would have gone straight there and paid in person