Royal Fail has done it again

[GrammarNazi75]

Hello all,

I got an MP5 in the post earlier this week and the RAS kit on it had completely snapped in 2. Royal Mail compensate for this in some way? I have a picture of the RAS before it was sent and it was intact and there is no sign of glue or tape marks.

Thanks for any input

[ethics]

Re: Royal Fail has done it again

How was it posted? each type of postage has a limit on the value of the items. Probably take a while for them to sort it out too...

[GrammarNazi75]

Re: Royal Fail has done it again

I'm sure it was special delivery, the seller is on holiday now so I can't ask him at the moment.

[SeanJohnGale]

Re: Royal Fail has done it again

Sadly you cannot because in their policies they do not allow you to sell a RIF via their courier services.

Although, saying this - With their tracking service and receipt from the seller, with proof of what happened (from his point of view, signed etc) you may have a chance calling it a "military reenactment weapon" that's what i got away with and got my refund.

If you ever buy another gun, do not use ROYAL MAIL, use FEDEX as they are cheaper and are very careful with parcels.

Any further help, i'll watch this thread.

[North West Outpost]

Re: Royal Fail has done it again

Do you not have to have an account with fed ex?

They wouldn't let me just send one parcel?

[GrammarNazi75]

Re: Royal Fail has done it again

I was going to try and claim it as "Toys & Accessories" but MRW sounds like a good idea. I only use Parcel Force or FedEx now

[SeanJohnGale]

Re: Royal Fail has done it again

Best hope is a military reenactment weapon.

[Hawk]

Re: Royal Fail has done it again

They lost my mums birthday card as well, I sent it two weeks ago and still F-all

[Xxerox]

Re: Royal Fail has done it again

Isn't the seller the one responsible for it anyway?
(this is my understanding)
Since they're the one with the "contract" with Royal Fail, they're the one who has to claim any damages back from Royal Mail.
As far as you're concerned, the seller should be paying you something for getting a new RIS and then trying to claim back from RM.

[HullAL09]

Re: Royal Fail has done it again

Whatever you do, make sure you dont even hint at backing down, otherwise they'll just try and fob you off

[SeanJohnGale]

Re: Royal Fail has done it again

PAYPAL DISPUTE, Send the item back and get your cash back.

[jonny lovegrove]

Re: Royal Fail has done it again

PAYPAL DISPUTE, Send the item back and get your cash back.

This is probably the wrong thing to do, talk to the seller when theyre back, then claim insurance on RM via Re-enactment Weapon.

[Panoptes]

Re: Royal Fail has done it again

NO. Get compensation/refund from the SELLER - they are who YOUR contract is with, not RM...

[The General]

Re: Royal Fail has done it again

Agreed, its the sellers responsibility to deal with RM. You ought to seek a refund from the seller and he needs to chase it up with RM.

[dave-yzf]

Re: Royal Fail has done it again

I had a model car bought from the bay not long ago.

It had been crushed by them and snapped parts of the car off.
It was the seller that had to contact royal mail about the damage then the options were to send the car back to the seller to forward to RM or RM would send me a paid package to forward the car to them.

We were both told that this could take up to 4 weeks to sort out but any refund would go to the sender.

What you could do as the buyer is claim the refund back from paypal return the damaged item back to the seller and let him claim the damages from RM.